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Helpdesk FAQ's

Online Learning Resources

Online Forms

     A / V Help Request Form

     Event Scheduling/Reservation Form

     Facilities Help Request Form

     Help Request Form

     New User Account Request Form

     Website and E-Communication Form

How-To's

     Adding a printer

     Using Remote Desktop Access

Q: How do I access my email from outside of WIHD?
A: You can visit wihdit.wihd.org and select the Outlook Web Access option. Use your usual workstation login to gain access.

Q: How do I change my password?
A: While logged in to a workstation, press CTRL-ALT-DEL and select Change Password.

Q: How do I use Remote Access?
A: Please see the How-To article Using Remote Desktop Access   
 ( If you are using a Macintosh click here after reading the above mentioned article.)

Q: Why does my screen keep locking every 10 minutes when I'm not using my computer? Can this be changed?
A: To protect confidential patient and company information, WIHD policy dictates that all computers must lock during idle time as they may be unattended. It cannot be changed.

Outlook FAQ's:

Q: How do I send one email to lots of people but hide their names from each other?
A: After you open the new message, choose View / Bcc Field, then put the names/addresses in the Bcc box. (Bcc stands for blind carbon copy.)

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